Thunder 2.0
With patent pending technology, our most powerful CX Solution is now uses generative AI. Pointed at any website or web service, Thunder captures a stream of data about what customers experience and how to improve
The problem is — we don’t know what the problem is
It’s late at night. You’re stuck in a conference room with your team. Everyone is exhausted. You’ve analyzed your customer KPIs, mapped the process and crunched all the customer survey data you. You also managed to push out a plan. Yet, something doesn’t feel right. Despite everyone’s best work, you have that sinking feeling the real problem is hiding in plane site. If only you could see it. With Thunder, now you can.
Thunder: Deep CX visibility where real problems thrive
Thunder is a revolution in CX analytics and design. It breaks away from classic management practices like tracking KPIs and gathering customer feedback through surveys. Pointed at any website or web service, Thunder uses generative AI to capture a natural, free-flowing record of what customers experience at the atomic level. Customer pain points, workload and friction are revealed, tagged and rated with pinpoint digital precision. No more approximation. No more inference. No more guessing what’s wrong. Just the deepest, clearest CX view yet.
Thunder: One-to-one pain-gain blueprint to improve CX
Thunder doesn’t stop at ultra-granular CX problem visibility. With CX captured at the atomic level, we generate a matching blueprint of CX improvement initiatives based on Blast’s 3-Plus Transformation Design Methodology including: (1) point solutions for problematic steps, (2) state-phase adjustments to wonky CX flows and (3) transformations that lift the entire end-to-end experience. Plus, changes in strategic beliefs and policy that challenge your thinking about CX and how to take it to a whole new level.
Schedule a Thunder demo to see CX at a whole new level
If you have that feeling somethings not working - not just in your customer experience, but also in how you look at it, analyze it and fix it, we’d love to share Thunder with you and what we’ve learned in our journey with AI so far. Schedule a demo today via the link below.
